I am almost literally sick of having to write to / email the local Trust about their ongoing – seemingly perpetual – incompetence and utter fuckery. Once again, it has become necessary to do so…
15 December 2010
Dear Ms Serial-Insomniac
Re: Application for access to records/personal information – Data Protection Act 1998
I refer to your requests, which was received on 13 December 2010, requesting copies of your mental health notes and records and copies of correspondence relative to a complain lodged in August 2010 [the stupid, stupid fuckers. The complaint has been ongoing since December 2009! Get it right, twatbag.]
I would advise you that your request is being processed in accordance with the Data Protection Act (DPA) 1998. Therefore, a response to your request should be sent to you within 40 calendar days from the date it was received by the Trust.
Should you have any queries regarding the matter do not hesitate to contact me on 9–1-13–1–20-23-1-20 [as if I’m going to phone you, knobhead.]
Please find enclosed a receipt for the cheque for £10.00 that accompanied your request.
I will be in contact in the near future […!!!]. However, should you have any queries in the interim do not hesitate to contact me on 9–1-13–19-20-9-12-12–1–20-23-1-20.
Information Governance Support Officer [what the fuck?]
All very reasonable! Yay!
Except…not so much.
13 February 2011 [via email]
Dear Mr Geezer
Re: Application for Access to Records/Personal Information, Ref: FU2KN053ND
I refer to my recent application to access the mental health notes that the Trust has kept on me and your letter dated 15 December 2010 in response to same.
It was noted in your letter that my request was received on 13 December 2010, and would be processed in accordance with the Data Protection Act 1998, the relevant governing statute.
I am disappointed to note that the Trust has not provided the information requested within the 40 calendar day limit set under the afore-mentioned legislation. Taken from the date my application was received by yourselves, I should have in receipt of the requested material on or before Saturday 22 January 2011. As of today’s date (Sunday 13 February 2011), it has been 62 calendar days since my request was received by yourselves.
I am sure you can appreciate that the late delivery of this material is both inconvenient and distressing. An important meeting with senior members of the Trust regarding the many failings of my care within the system has been substantially delayed whilst I have been waiting on the information requested, thus potentially delaying necessary treatment even further.
I should be grateful if you could deal with this matter at your very earliest convenience and look forward to hearing from you in relation to same.
In the event that this issue is not dealt with within seven calendar days, I shall unfortunately feel that I have no choice but to look into furthering this matter under the relevant legislation.
Thank you very much in advance for your time and assistance.
Best regards. [Does it really soften the blow? Probably not…]
If I don’t hear from Geezer tomorrow, I will break things.